Terms & Conditions

About Us

BSB Products Limited are dedicated to delivering your total satisfaction by making
your selection of CARNILOVE pet food as simple as possible. If you have any
suggestions or comments please email us using the link on the Contact Us page.

Reaching Us

If you need to reach us, please email us, alternatively you can call on +44 (0)1737
488400 or write to us:
Our Contact Details
BSB Products Limited.
Bancroft House
10 Bancroft Road
Reigate, Surrey
RH2 7RP
United Kingdom
Tel: +44 (0)1737 488400
Email: sales@bsbproducts.co.uk
BSB Products Limited is a company registered in England and Wales with a
Company Number 08263256 whose Registered Office is at Bancroft Place, 10
Bancroft Road, Reigate, Surrey, RH2 7RP. The VAT Number is GB 152817313

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items
that you wish to buy into the shopping cart. After you have finished your selection,
click on ‘Checkout’ and you will be asked for a few details that we need to be able to
complete the order.

We accept payment by both credit and debit cards.
We accept, Switch, Delta, Visa and MasterCard.

When you receive confirmation of your order, this is only an indication that we have
received your order. It does not indicate that a contract exists between us. We will
indicate acceptance of your order, and hence a contract between us, when we send
you dispatch notification. We have included this term to protect us in the event that a
mistake has been made in pricing, where we have inadvertently under-priced goods,
or we are no longer able to supply a particular product. In the case of a price
increase, we will always contact you first to ensure that the revised price is
acceptable.

Shipping & Handling

Goods will ONLY be dispatched to addresses within the UK mainland.
Charges for delivery are not included in the stated product price – see Shipping
Costs (below) for details of applicable charges. Every product on this site is delivered
by our standard service to UK mainland addresses (excluding the Scottish Highlands
& UK Islands) unless you select a different delivery option at the checkout. All
products ordered by this method will normally arrive within 3-5 working days.

Shipping Costs (Incl. VAT)
Standard Shipping to UK Mainland (Incl. Highlands & Islands):
£4.95 for a basket spend of up to £59.99
FREE for a basket spend of £60.00 or more

Please note that all deliveries require a signature from the customer to confirm
delivery; however if alternative arrangements or a request is made for delivery
without a signature (e.g. leave at side of house), then it is at the customer’s risk; BSB
Products Limited will not accept any liability for lost or missing goods.

If you are out when we try to attempt your delivery we will leave you a card notifying
you of our attempt and we will re-attempt the following working day. Should this re-
delivery fail our courier will hold your parcel in the depot for up to 7 days whilst you
arrange a final delivery. Should you not arrange for this to be done you will be
charged for redelivery of your order.

Delivery Schedule

Subject to availability we will ship your order on the next working day (Monday to
Friday, Bank Holidays excluded). You should normally receive your order within 3-5
business days. Please allow an additional 2-3 days for deliveries to UK Islands.

Tax Charges

All prices quoted are in British pounds (£) and include Value Added Tax (VAT).
Unless otherwise stated, if prices increase or fall between you placing and receiving
your order, the price is the price of the product when your order was placed.

Credit Card Security

During the checkout process you will automatically be redirected to a secure fully
encrypted Realex Payments website where you will be asked for your credit card
details, in order to complete the purchase transaction. We do not hold any Credit
Card details on our website, nor do we have access to the details that you provided
to Realex.